This interactive and practical workshop will provide a structured approach to complaints handling and response writing. Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.
For further information and to book your place visit
http://www.healthcareconferencesuk.co.uk/complaints-handling-and-response-letters-masterclass or email firstname.lastname@example.org
A 20% discount is available by quoting ref: hcuk20asgbi when booking.